Questions and answers on your hair replacement

Q. Where are your Hair Centres in the country?

A: Auckland with Wilma and Kylie, Napier with Di, Palmerston North/Feilding with Maree, Christchurch with Diane and Invercargill wtih Shelley. Please click on the link to go to their contact details. Thank you.

Q. I am unsure I have chosen the right hair replacement and the way it is adhered to my scalp. Can I change this without costs?

A: Yes, we pride ourselves with the services we render to our clients and also strive to make it easy for them. We have allowed for such flexibility in our design. Therefore, style and type of scalp adherement or bonding can be changed at no extra costs.


Q. I have difficulty getting used to the amount of new hair I have. Is this normal?

A. Perfectly normal, you have been used to having no or little hair. So it takes a little time to re-adjust to the new feeling of you new hair. It might take a few days or weeks to get used to. However, 99% of our clients get used to this change very quickly. It is not a problem if it takes you longer to get used to your new hair piece. The most important is that you feel good about it and makes a positive change in your life.


Q. My friends are used to seeing me without hair. So, they will certainly notice my new hair piece, despite its natural look. Should I say nothing or tell them?

A. Some clients will prefer to be more open about it, others will want to keep it more private. There is not a right or wrong way. Some clients reason if they are open, there may be a reaction in the beginning and based on experience your friends are most likely to say that you look so much younger and happier with your new hair, and want to know why did not do it sooner! So don’t be afraid. And if you want to keep it private, your friends may only notice how well you are looking.


Q. Can I shower / swim in it?

A: Yes! One thing we were passionate about was being able to do normal things while wearing our hair. If however, you're kind of a big deal in the swimming pool and swim excessively then we would advise a more regular re-groom.


Q. How long will the adhesive tape last on my hair replacement before it needs renewing?

A. It is difficult to say as it will depend on the following factors: - Your lifestyle - the condition of your scalp - and the method of attachment of your hair replacement. Note: for hygiene reason, no hair replacements should stay on the scalp longer than 6 weeks, especially during summer time when it’s hot and one has a tendency to sweat or perspire more. In fact, we recommend to keep it for 4 weeks maximum for extended wear and then have it serviced it.


Q. I have problems making the adhesive tape stick to my scalp.

A. It may be you need to use a stronger tape. If you have an oily scalp or if you have just washed / shampooed your scalp it may still be damp. Gently dry the scalp with a soft towel or a hairdryer on low heat. Then re-apply your adhesive tapes. At Hairtoday, we show our customers how to maintain their hair piece, use the right tape,how to attach it to their scalp and looking after their scalp. It is easy and some of our customers like to look after their hair piece themselves.


Q. Maintenance sessions (Re-grooms)

A. We advise on average that you remove the hair piece to clean and replace the adhesive every 3-4 weeks. This can sometime vary depending on how active your lifestyle is, the more active the more frequently a maintenance session is advised.


Q. Can I do the re-groom myself?

A. Yes, we encourage every client to learn how to complete the maintenance themselves in the comfort of their own home. Each maintenance session will take between 30-45 minutes


Q. Will it ever fall off?

A. No! As long as you replace the medical glue or tape as instructed (depending on the adhesive you're using) every 3-4 weeks, the hair will be securely fixed and won't come off without using the solvent release spray. As previously mentioned if you're extremely active you may need to complete maintenance sessions more frequently to ensure a secure fixing. Edges may begin to lift slightly as an indication a maintenance session is due.


Q. Will it damage my natural hair?

A. No, all our adhesives are medically treated and skin safe, allowing your scalp to breath and not affect natural hair growth or increase the rate of hair loss.


Q. How do I clean it?

A. You can shower as normal.


Q. My scalp gets itchy. Is that normal? What can I do to eliminate it?

A. Your perspiration and/or product residue can react on your scalp with physical activities. If it persists, we can offer various suggestions according to the symptoms. Always check with your hair replacement provider. We, based on the symptoms, could offer a different type of bonding, increase the frequency of scalp cleaning or a different type of hair piece base to favour higher ventilation.


Q. How do I shampoo my hair replacement? Do I need to use a conditioner?

A. Use professional products that your provider can recommend. There are many products on the market for all types of skin and hair which are not suitable for your non growing hair. We can explain in more details what will be suited to you. We have a line of professional care products that our clients use with very good results.  We also advise that you do not scrub the hair. As there is no natural oil reaching the hair from your follicles it does not get greasy. Scrubbing causes the hair to dry out quicker and can cause matting. Combing through conditioner is advised to keep the hair fresh with occasional shampooing. We also advise using a leave in conditioning spray to supply moisture throughout the lifespan of the hair.


Q. Can I use styling products?

A. Yes you can, we advise using lightweight water based products gels and hairsprays to hold shape. Avoid heavy duty waxes and always ensure if using any products that you wash / wet the hair before trying to comb it out.


Q. My new hair piece seems to have lost colour. Is it normal?

A. All human hair will lose colour due to ultra violet lights as well as sunlight. This is normal. We re-colour your new hair with its back to natural hair colour product line or show you how to do it yourself.


Q. My hair will not stay in place or stay styled as I want it.

A: 90% of our hair replacements use human hair. Where there is any “grey”, a white synthetic hair is used. This hair can only be restyled with controlled heat. So you may have to return to your salon to have this seen to. We can do any adjustment while you wait and you leave with your style the way you want it, perfectly groomed.